At TJ’s Mobile Tinting LLC, appointments are scheduled specifically for each customer. Time is reserved for your service, and materials may be ordered, measured, prepared, or custom-cut before your appointment. The following policies help protect our scheduling, labor, travel, and material costs.
Cancellations & Rescheduling:
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment may result in the loss of the deposit.
Deposits & Prepared Film:
Deposits are used to reserve your appointment and may also cover materials and preparation. Once window film has been measured, cut, patterned, ordered, or otherwise prepared specifically for your vehicle or project, the deposit becomes nonrefundable, except where otherwise required by applicable law.
Late Arrivals & No-Shows:
For mobile, residential, and commercial appointments, the customer is responsible for ensuring that the vehicle, property, work area, keys, and/or authorized representative are available at the agreed appointment time.
If TJ’s Mobile Tinting LLC arrives at the scheduled location on time and we are unable to begin the service, we will allow a 30-minute grace period. After 30 minutes, we reserve the right to classify the appointment as a no-show, leave the location, retain or apply the applicable deposit toward costs associated with the missed appointment, and require a return/trip fee before returning to complete the service.
Any applicable return/trip fee and additional mileage or travel charges will be disclosed before the return appointment is scheduled.
Completed Services & Refunds:
Once an installation or service has been completed and accepted, all completed services are final and nonrefundable, except where otherwise required by law. If an issue qualifies for warranty coverage, TJ’s Mobile Tinting LLC must be given a reasonable opportunity to inspect the installation and correct or replace the covered film or workmanship.
Window Tint Warranty:
Qualifying window tint installations are protected by the applicable warranty provided by TJ’s Mobile Tinting LLC. Warranty coverage applies to qualifying defects in the film or installation and is subject to the warranty terms associated with the film purchased.
Warranty coverage does not apply to damage caused by misuse, scratches, improper cleaning, physical damage, alterations by another installer, pre-existing glass or vehicle conditions, customer-supplied film, tint-removal-related damage, or other circumstances specifically excluded by the applicable warranty.
For automotive installations, warranty coverage applies to installations that comply with applicable North Carolina window tint laws, unless the customer has a valid legal exemption.
By scheduling an appointment, paying a deposit, or authorizing TJ’s Mobile Tinting LLC to begin preparing materials or performing services, the customer acknowledges and agrees to the applicable cancellation, deposit, no-show, return-trip, refund, and warranty policies stated above.
TJ’s Mobile Tinting LLC reserves the right to update these policies. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable North Carolina or federal law.
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